Terms & Conditions
Last Updated on 19th June 2023
KUNJANMENDAKE.ART (the “Business”) is committed to protecting the privacy of our users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy.
For purposes of this Agreement, “Service” refers to the Business’s service which can be accessed via our website, hosted by kunjanmendake.art. The terms “we,” “us,” and “our” refer to the Business. “You” refers to you, as a user of Service.
1. When we collect Information & Consent
By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.
2. Information We Collect
2.1 We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.
2.2 In addition, we may also track information provided to us by your browser when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files, which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. The Business may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be removed by following your Internet browser help file directions. If you choose to disable cookies, some areas of the Service may not work properly.
3. How we share & Use the information
3.1 Personal Information – We do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent, with the following exceptions: We may share your Personal Information with vendors and other third- party providers who are performing services for the Business. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Business. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Business. In plain english: If you purchase a piece of art, Razorpay/Paypal will receive personal information and our shipper will receive personal information about you as those are necessary to complete the transaction.
3.2 Certain third-party service providers, such as payment processors, SMTP gateway for transactional communication, or email marketing platforms have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers.
Please click on the following links to read their terms of use for your data information.
Brevo Terms of Use
3.3 In addition, we may disclose your Personal Information if required to do so by law or if you violate our Terms of Use.
3.4 Non-personal information – In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our sole discretion.
4. How we protect Information
We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.
5. Your rights regarding the use of your personal information
You have the right, at any time, to prevent us from contacting you for marketing purposes. When we send a promotional communication you via kunjanmendake.art, you can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that even after you unsubscribe from any promotional communications, we may continue to send you administrative emails including, for example, invoice confirmation of an artwork purchase or other communication necessary for a transaction.
6. Kunjanmendake.art
Kunjanmendake.art is hosted on a wordpress and woo commerce platform (e-commerce) that allows us to provide the online store Service to you. Your information, including Personal Information, will be stored at our cloud servers. By using the Service, you consent to our collection, disclosure, storage, and use of your Personal Information in accordance with this privacy policy.
7. Links to other Websites
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
8. Age of Consent
By using the Service, you represent that you are at least 18 years of age.
9. Changes to Our Privacy Policy
We reserve the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.
10. Merger or Acquisition
In the event we undergo a business transaction such as a merger, acquisition by another Business, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes here so that you may opt out of the new information practices.
11. Contact Us & Withdrawing Consent
If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to withdraw your consent for the continued collection, use or disclosure of your Personal Information, please contact us by sending an email to [email protected].
Uncharted Madness sells works of original art and merchandise on its online platform KunjanMendake.art as per the law on distance.
No purchases will be deemed final until the payment is validated by our bank.
If your payment is termed invalid, you can retry the payment after a while or speak to your bank. If for any reason you end up making the multiple payments, and it reflects in our bank statement, just write to us using the CONNECT FORM and we will refund the payment.
We will never call you or write to you to pay us using direct bank transfers. The only bank transfer you can make is through the payment gateway on our website. No purchase will be considered final unless we receive the money in the bank.
1. Purchase Agreement
We speak of a contract after placing the order on our online store. In confirmation, we will email you with all order / address information as you entered it. Mistakes and errors are entirely at your risk and expense. Please fill in your address and contact details carefully. If you find a mistake after the order has been placed, you can cancel your purchase and make a new one. If you wish us to help you, please write to us using the CONNECT FORM within 48 hours, and we will send you the corrected details for your approval.
2. Method of Payment
We use a secure payment gateway. To ensure user’s convenience, we offer multiple payment options.
Uncharted Madness, without prior notice to the user, reserves the right to add or delete payment options from the ones listed below.
- payment through net banking facilities
- payment through select credit cards
- payment through select debit cards
- payments through UPI
- Any other payment option as may be provided by our payment gateway, from time to time.
The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, Uncharted Madness accepts payments only from major select banking avenues. Uncharted Madness accepts payments made through international debit/credit cards.
Once the funds reflect in our account, we begin processing the order. Please see the process in section.
3. Accepting Payments
It is expressly clarified that accepting a User’s payment through the Payment Options is solely at the discretion of Uncharted Madness. Uncharted Madness reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, Uncharted Madness may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, Uncharted Madness reserves the right to reject a User’s payment made through the Payment Options.
4. User's Information
While using the Payment Options, User agrees to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Uncharted Madness’s third party payment gateway provider. User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorized to use. The User shall solely be responsible for the security and confidentiality of his/her financial information.
Uncharted Madness disclaims all liabilities that may arise as a consequence of any unauthorized use of the User’s financial information and/or identity, including, details relating to the Payment Options.
5. Limitation of Liability
Uncharted Madness shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
- lack of authorization for any transaction, including such transactions carried out on gift cards and vouchers issued to User(s) as a part of Uncharted Madness’s promotions.
- exceeding of the credit/debit limit mutually agreed between the User and the issuing bank.
- any payment issue arising out of technical glitches occurring during a transaction.
- declination of transaction for reasons beyond Uncharted Madness’s control.
6. Number of Transactions
Uncharted Madness reserves the right to impose limits on the number of transactions a User may undertake over the kunjanmendake.art platform. Should the User exceed such transaction limits imposed by Uncharted Madness, it reserves the right to refuse to process such transactions. Uncharted Madness may refuse to process transactions emanating from user(s) who have suspicious or questionable transaction history on the kunjanmendake.art platform. Should Uncharted Madness be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on any of the Uncharted Madness Platforms, it shall have the right to reject such transactions. Uncharted Madness may also choose to delay the dispatch of Products purchased by such User or cancel the entire purchase at its sole discretion. The User agrees that Uncharted Madness shall not be liable for any damage, interests or claims resulting from Uncharted Madness’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on any of Uncharted Madness Platforms.
7. Pricing & Taxes
All the Products listed on the kunjanmendake.art Platform are including all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from us, and you agree to bear any and all applicable taxes including but not limited to GST, duties and cesses etc. Despite Uncharted Madness’s best efforts, there may be instances of mispricing of Products on the kunjanmendake.art Platform during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices, errors and discrepancies arising out of technical glitches and time lags are unavoidable. For avoidance of doubt, in the event of a price difference arising on the actual maximum retail price of a Products against the price published on the kunjanmendake.art Platform, Uncharted Madness shall contact the user, with the exact issue and give the user an option to cancel the purchase and re-purchase the same item at the correct price. We ensure that such difficult situation should not arise at all.
1. Packaging
We pack your art with utmost care and caution to get it to you in pristine condition. We get your original art purchases packaged professionally. This is how we pack your art purchases.
- Art Canvas/Mixed Media are packed in non reactive archival paper, bubble wrapped and packed securely in corrugated boxed for shipping.
- Large sized art canvases are packed in wooden crates.
- Posters, photographs and art prints are rolled with thick paper / non-reactive packing material to protect against dust before being packaged in postal tubes. There is not an option at this time to ship the items flat.
- Mugs are bubble wrapped into a cardboard box.
- T-shirts are packed in a water proof envelope.
- Canvas prints mounted on wooden are covered securely and placed in adjustable corrugated inserts that lock the frame in position.
2. Processing & Delivery
Estimate your art’s arrival by adding the processing and transit times below.
PROCESSING TIME
| Product Type | Processing Time |
|---|---|
| Art Canvasses in Tube | 2 business days |
| Mounted | 7 business days |
| Mounted Original Art Canvas | 10 business days |
PLEASE NOTE :
- The above is a general guideline for our processing times. Processing begins only after successful payment has been applied to the order. Denied credit card authorisations and mailed payments will delay processing start times.
- Since all photographs and merchandise is printed on demand, the processing time is also the time it takes for us to print and package the product.
- In order to offer you the lowest shipping rates, we combine similar items in one shipment. In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items if we expect the item to be restocked soon. As soon as it arrives in our warehouse, we will ship your entire order to you in one shipment. We will inform you about this at every stage.
- We will send you the approximate delivery date once your order is processed. Once the order is processed it usually takes 5-7 days for delivery in India and 15-20 days for shipments from India to reach other parts of the world. Shipping time may change slightly depending on the size of the package.
3. Shipping Rates
Currently we offer only free standard shipping. Expedited Shipping is not available at the moment. The rate chart will declared once we start the service.
Shipping costs for Arts and Merchandise in India are free.
Shipping costs for Arts abroad vary with size and shipping zone. Each zone has flat shipping rate The shipping rates will appear as soon as you fill in complete address.
Printing and Shipping for merchandise out of India is done via https://kunjan-mendake.pixels.com/
4. Tracking Your Order
You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we’ll send you a confirmation email that includes a tracking number.
5. FAQs
Is my package insured?
kunjanmendake.art guarantees your satisfaction. We will give you a refund or a replacement for purchased items that are damaged or lost in transit.
The refund or replacement should be requested as per the protocol mentioned in the RETURNS section of the POLICIES page. and will be processed only as per the stated protocol.
What happens if only a portion of my order is available for immediate shipment?
In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment. If a temporary out of stock item should prevent available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must connect with us using the CONNECT FORM.
Can I ship to a P.O. box?
No, we do not deliver to P O box.
1.1. Refund If Payment Takes time to show in our account
We do not allow to hold art pieces for more than a few hours, so if your payment takes a day or more to reflect in our account, we will not be able to hold the art for you. In case the art is purchased by someone else in this time, we will refund your payment. The refund will take the time it usually takes with these bank transfers, mostly 1 day to 10 days.
1.2. Return of Photographs & Merchandise
We do not allow to hold art pieces for more than a few hours, so if your payment takes a day or more to reflect in our account, we will not be able to hold the art for you. In case the art is purchased by someone else in this time, we will refund your payment. The refund will take the time it usually takes with these bank transfers, mostly 1 day to 10 days.
We do not take returns on the following items – Merchandise, photographs, framed pieces, except if the items are defective, wrongly sent or damaged in transit.
All our merchandise/wall art/photographs are printed/framed on demand. These orders are custom-made just for you and, therefore, non-returnable. Shortly after your order is placed, our team of professional printers and framers goes to work.
We work with our printers/framers in India, USA, Canada, Australia, New Zealand, and UK and ship globally. We use the best paper on the market, only fine art printers, and we hand-assemble every frame.
Our printers color-match every print to the artist’s source file and fully authenticate every piece. We stand behind our art with a 100% quality guarantee.
2 Return & Refund Process (only where applicable)
2.1 Please make an Unboxing Video
This is a single artist online store managed by the artist. For clarity and ease of both, the buyer and the artists, we recommend that whatever condition your receive your package, please make a clear video of unboxing which includes the condition of the shipping box and the art/merchandise such that the art/merchandise is clearly visible. This will come handy to us in identifying issues with packaging or art/merchandise, if any. If you have loved the item, please video shoot or photograph your joy and send them to us. It is always an inspiration to see a happy buyer. We will not take any kind of refund/return request post shipping without a clear unboxing video.
2.2 Damaged /Wrong Delivery
If your art/merchandise is damaged or you have received the wrong art/merchandise, please contact us at [email protected] or call +91 8805888745 no later than 5 days of order receipt.
You may request a pickup for the Art/merchandise for refund, store credit, or exchange in this case within 5 days of order receipt. All returns must be accompanied with a Return Merchandise Authorisation number (RMA number). Please contact us by CONNECT FORM to start this process.
Make sure to include a clear video of unboxing which includes the condition of the shipping box and the art/merchandise in your email, along with your order number. We will work with you to resolve the matter in the best possible way.
We will process the refund provided the returned item(s) are accompanied with the RMA, received back in their original packaging, along with all accessories etc., where applicable, provided your purchase is in “as-new” condition.
When your return is received, you will be issued a refund to your bank account / credit card / paypal (as per your mode of payment) as per our refund rules. No refunds will be considered without a clear unboxing video as mentioned above.
2.3 Ordered Wrong Products?
Please check your items and sizes before making a purchase.
The merchandise/prints are printed on demand, after your have placed the the order, just for you. If you ordered the wrong item, wrong size, or simply changed your mind. We will not be able to refund your purchase.
2.4 Warehouses & Third Party Receivers
All work must be checked and approved upon arrival if you ship artwork to a warehouse or 3rd party receiver, including art installers, framers, storage, or onsite contractors.
Ownership of the work transfers once checked in at the warehouse and is no longer the responsibility of kunjanmendake.art.
3. Return of Art Canvas & Mixed Media Arts
Art is an investment. You want to be sure about everything before you make your purchase. Please speak/write to the artist (Kunjan Mendake) directly, if you need more information or wish to see the fine art canvases through a video chat or wish to know more about the art. We are in the process of making 3d viewing rooms on our site. But it will take time. In the meantime, we are happy to answer all your questions, show you the art online, to assure you of its quality. Each art is a labour of passion and love, please purchase an art if you really wish to own it.
3.1 We accept return on hand drawn art canvases and mixed media work. If you have not liked the work even after purchase, we would not want you to keep it and you can return them to us within 5 days of receipt of the package. Please return in the original packaging, as it is or repack it with similar (acid free material. In such case the responsibility and charges of repacking and shipping the art, would be of the buyer and we would refund the purchase amount after deducting the primary delivery and handling charges and damages if any during transit from your end. We hire professional art packers and we will not accept back badly pack Art/. Refunds will only be made through the following process
3.2 Request for refund must be accompanied with a clear unboxing video of the art as mentioned in section. Refunds will not be considered for refund without a clear unboxing video as mentioned above.
3.3 You may request a refund, store credit, or exchange in this case within 5 days of order receipt. All returns must be accompanied with a Return Merchandise Authorisation number (RMA number). Please contact us by email or phone to start this process.
3,4 We will process the refund provided the returned item(s) are accompanied with the RMA, received back packed securely like the original packaging, along with all accessories etc., where applicable, provided your purchase is in “as-new” condition.
3.5 In such cases we will deduct 20% on your purchase prices for shipping, packaging, and handling charges charges before making the refund. The balance 80% refund will be to your bank account / credit card / PayPal (as per your mode of payment).
4. Connect with Us
We get your art purchases packed professionally to ensure safe delivery. We request you to choose your art/merchandise carefully. If you have any questions before purchase please write to us at [email protected] with your queries and a return email and phone number incase we wish to get in touch with you for more clarification.
Any queries or concerns relating to the Payment/Orders/Deliveries may be raised using the CONNECT FORM and we will revert within 24 to 48 hours.
Last Updated on 19th June 2023
KunjanMendake.art Cookie Notice
Kunjanmendake.art is the controller of your personal data as it relates to this Privacy Notice — including for the purposes of UK and EU data protection legislation. When we use the terms “Kunjanmendake.art“, “we“, “us“, or “our” in this Cookie Notice, we are referring to the relevant company that is responsible for processing your personal data in the applicable context.
We provide this Cookie Notice to help you understand how we collect information about you and your device through the use of cookies and similar tracking technologies (such as pixel tags, software development kits (SDKs), JavaScript and device identifiers), which we refer to as “trackers” or “tracking technologies”) when you visit our websites and use our mobile phone applications (collectively, “our Services“). They help us distinguish you from other users of our Services, provide you with the best browsing experience and allow us to improve our Services.
This Cookie Notice explains what tracking technologies are, which categories of cookies and other trackers we place on your device, what their purposes are, and what your rights to control their use are. Please read it carefully as it contains important information on how we use them on our websites and mobile phone apps. You should also read our Privacy Notice which sets out how and why we collect, store, use and share your personal data.
We may change this Cookie Notice at any time. Check the “last updated” date at the top of this page to see when this Cookie Notice was last updated. Any change becomes effective when we post the revised Cookie Notice on or through our site.
If you have any questions about this Cookie Notice, you can contact us via the details below.
1. What Are Trackers?
We use a variety of trackers; six of the main types are explained below. This list is intended to include all the types that we use, although these types may vary depending on the use of our websites and of our mobile phone applications.
a. Cookies
A cookie is a small text file that is sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain from which the cookie originated, the lifetime of the cookie, and a randomly generated unique number or other identifiers. Cookies may also contain information about your device, such as user settings, browsing history and activities conducted while using our Services.
b. Pixel tags
Pixel tags, also known as “web beacons,” “conversion pixels,” “retargeting pixels,” “GIFs” or “bugs,” are one-pixel transparent images located on web pages or messages. They track whether you have opened these web pages or messages. Upon firing, a pixel tag logs a visit to the current page or message and may read or set cookies.
Pixel tags often rely on cookies to work, so turning off cookies can impair them. But even if you turn off cookies, pixel tags can still detect a web page visit.
c. Javascript
JavaScript is a programming language. It can be used to write trackers that, when embedded into a web page, allow us to measure how you interact with our websites but also other websites.
d. Software Development Kits (or SDKs)
SDKs are pieces of code provided by our digital vendors (e.g., third-party advertising companies, ad networks and analytics providers) in our mobile apps to collect and analyze certain device and user data.
e. Device identifiers
Device identifiers are user-resettable identifiers (unique device IDs) comprised of numbers and letters. They are unique to a specific device. They are stored directly on the device and are used to recognize you or your devices(s) on, off and across different apps and devices for marketing and advertising purposes.
When you use mobile devices to access our websites, we may collect and transmit unique device IDs, as well as other information about your device, including without limitation, your wireless carrier, the make, model, operating system, capacity and settings of your device, the names, package IDs and versions of other software you have downloaded to your device and information about how you interact with and navigate within our websites.
f. ID synching
In order to decide what type of ad might interest you, our digital and marketing vendors sometimes link data – inferred from your browsing of other sites or collected from other sources – using a method knowns as “ID synching” or “cookie synching.” To do this, they match the tracker ID they have assigned to you with one or more tracker IDs that are held in another company’s database and that are likely also associated with you. Any of the linked trackers may have certain interests and other demographic information attributed to it. That information is then used to determine which ad to show you.
2.1 Which types of cookies exist?
• First-party cookies:
They are cookies set by us (or on our behalf) on our websites. Kunjanmendake.art uses its own technical cookies (called “first-party cookies”), which make it easier to browse our websites and to ensure that content is loaded efficiently. Such cookies allow our Services to work correctly, so they are essential for using all the options and functionalities of our websites and mobile apps.
Kunjanmendake.art also uses technical cookies that allow its websites to remember choices that the user makes when users are using our websites (like the language or the changes related with the text size, fonts, and other settings that users can customise through their profile).
We may also collect and store aggregate or anonymous information about your interaction with our websites to allow us to improve your experience. Such information is not personal information, and it cannot directly or indirectly identify an individual on its own.
• Third-party cookies:
They are cookies set by our partners and service providers whose functionality is embedded into our websites (e.g., google.com). Cookies may also be placed on your device by third parties when you browse our websites.
2.2 How long do cookies last?
Cookies may either be “session cookies” or “persistent cookies”:
• Session cookies:
They only last during your visit of our websites and expire when you close your browser.
• Persistent cookies:
They are stored on your browser on a set expiration date, or when you delete them manually. The lifespan of a persistent cookie varies and will depend on the purpose for which the cookie is used.
You can choose whether to accept cookies by editing your browser settings. However, if cookies are refused, your experience on our site may be worse, and some features may not work as intended.
3. Why Do We Use Trackers?
We use trackers on our websites and mobile phone applications (collectively, “our Services“) for a variety of purposes. As a general rule, we use them to distinguish you from other users of our Services, which helps us to provide you with a positive experience when you browse and use our Services, and also allows us to improve the security and functionality of our Services.
4. What Are The Categories of Trackers We Use and Their Purposes?
Trackers are typically classified into categories depending on their purposes.
We use the following categories within this Cookie Notice: “strictly necessary trackers”, “performance trackers”, “functional trackers” and “targeting trackers”.
a. Strictly necessary trackers
These trackers are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these trackers, but, if you do not accept them, our websites will generally not run smoothly: the websites, or certain of its services or features, might not even be available to you simply because of technical limitations. These trackers do not store any personally identifiable information.
b. Performance trackers
These trackers allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these trackers collect is aggregated and therefore anonymous. If you do not allow these trackers we will not know when you have used our Services (visited our websites or used our mobile apps), and will not be able to monitor their performance.
c. Functional trackers
These trackers enable our websites to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these trackers, then some or all of our Services (the visits to our websites or the use of our mobile apps) may not function properly.
d. Targeting trackers
These trackers may be set through our websites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these trackers, you will experience less targeted advertising.
5. Consent & How You Can Control Trackers
With the exception of strictly necessary trackers, we do not place any cookies or other tracking technologies on your device unless you provide consent. You can always withdraw your consent or adjust your choices at any time in accordance with the provisions below. You also have the right to control trackers:
- Using our Websites “Cookie Settings”: You can choose to switch off performance, functional and targeting trackers by indicating your consent preferences via the “Cookies Settings” link that appears at the bottom of all of our websites. However, you cannot switch off strictly necessary trackers under our Cookies Settings as these are necessary for our websites to function.
- Browser Controls: You can set your browser to block out all trackers, including the strictly necessary ones. You should visit your browser help menu for further instructions. However, by doing so, it will mean that you will not be able to access some parts of our websites or use all of its services and features.
6. How to Contact Us
If you have any questions about this Cookie Notice or the information we hold about you, please contact our Legal team at [email protected].
7. Changes to This Cookie Notice
We review our Cookie Notice from time to time to ensure that it is compliant with the applicable data protection laws.
